Disclaimers
PLEASE READ BEFORE CHECKOUT - IMPORTANT INFORMATION
Current processing times are between 1-3 weeks depending on build time, special requests, and product availability. By checking out, you accept this processing time and understand that we will not be issuing any refunds due to this amount of processing time.
Lava Tumblers - Every lava cup will come with basic care instructions. However, please take note that these cups require a little extra TLC. Do NOT shake these, as the colors and mixtures can combine. If the glitter is stuck, you may give it a little shimmy, or turn it upside down and let the lava flow back and forth a few times to reactivate. Extreme heat and extreme cold not recommended. Store upside down for best results. For maximum flow and longevity, flip your cups once every few days.
Mica Powder Tumblers - Every cup will come with basic care instructions. Some separation may occur with time. Shake vigorously to activate. Store right-side-up so mica powder does not settle in lid area (for certain cups). Extreme heat and extreme cold not recommended.
Snow Globe (Glitter) Tumblers - Every cup will come with basic care instructions. Some air bubbles are normal to help flow. Shake vigorously to activate if glitter has settled. Extreme heat and extreme cold not recommended.
Glass Products: Just with everyday glassware, sudden temperature changes can cause breakage or cracking. If using a hot beverage, it is recommended to gradually run warm then hot water in the cup to prevent this from happening. Do not microwave.
Refunds - All decal sales are final after checkout.
If you have included specific instructions as to how you would like your cup to be made, sales will be final, even if you are unhappy with the colors you chose. I will do my best to work with every customer, but cannot be held liable for custom orders. Damage in shipping is to be claimed with the shipping company, Liquid Luxe is not reliable for shipping damage unless it's due to poor packaging by us.
By proceeding with your purchase, you confirm that you have read, understand, and agree to these terms, including our no-refund policy.